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Windows » Business » Helpdesk & Remote PC » Web Help Desk 12.0



Web Help Desk 12.0 screenshot

Web Help Desk 12.0


Web Help Desk 12.0 screenshot
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Download time:
56K: 10h 25m 8s  64K: 9h 6m 59s  128K: 4h 33m 30s  768K: 38m 3s
Downloads:
Total: 350 | Last week: 1
Hits:
626 visitors
Publisher:
OS Support:
WinXP, Win2003, Win Vista 
License:
Freeware 
Date added:
30-08-2013 
Last Update:
21-05-2013 
Size:
256.40 Mb


 


Web Help Desk Publisher's description:

from SolarWinds

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with
Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and tracks the full lifecycle of hardware and software assets, supports self-resolution of issues with a searchable knowledge base and is incredibly affordable.

SolarWinds Web Help Desk improves ticket resolution by:
Automatically generating tickets. Tickets can be generated from the web-based self service portal, can be generated via email or can automatically created and prioritized directly from SolarWinds alerts. Routing tickets to the right person at the right time. Tickets can be routed based on priority and who is on call.
Customizing forms, workflow configurations and email templates. Easy-to-use and customizable, Web Help Desk is great bank for your buck.
Includes easily-customizable and dynamic ticket forms with unlimited custom fields
Dynamically routes and assigns help desk tickets to a specific technician or group of technicians
Automatically converts service request emails into a trouble tickets, including file attachments
SolarWinds Web Help Desk eliminates the errors, time inefficiencies, and opportunity costs that plague manual asset tracking and audits.

System Requirements:

Windows Server 2003, 2008 or 2008 R2, or 2012 64-bit OS

Program Release Status: Major Update
Program Install Support: No Install Support



Web Help Desk Version History:

Web Help Desk 12.0 added on: 21-05-2013 - actual version


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Web Help Desk Related Tags:

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